Academy Policies
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Oakville Jaguars Soccer Academy will not tolerate bad conducts like bullying, discrimination, harassment, bad sportsmanship from any member of the Academy (players, coaches, parents, spectators).
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RESPECT is a key component of the Academy and any rude behaviour will be investigated and corrected asap. A zero tolerance policy will be applied and the perpetrator can be disciplined up to terminating the player registration and a lifetime suspension/participation from our academy soccer activities.
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We ask parents to help us maintain a healthy and positive environment at all times and to let us know if your child has been treated incorrectly.
PLAYERS:
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Be respectful with your coaches and teammates
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Wear your uniform correctly
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Bring your best attitude to each practice/game
PARENTS/SPECTATORS:
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No smoking
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No alcohol
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No swearing
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Be respectful (zero tolerance policy)
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Cheer your kids on in a positive way (negative cheering will not be tolerated).
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Do not coach your kids
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Follow all safety/control recommendations advised by the Academy
REFUND/CREDIT POLICY
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An administrative fee of $25 will apply to all refunds.
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The full or pro-rated refund will be provided if a player withdraws a program because of medical reasons OR moving to a different town/city. Proof is required.
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The full or pro-rated refund will be provided if the soccer programs are cancelled because of Covid-19 restrictions (prohibition of sports, lockdown, etc). Parents can also choose to keep the refund amount as a credit for future registrations.
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If a class gets canceled because of covid-19 exposure and isolation is required, we won't be able to reschedule this class and it will be considered as complete.
WEATHER EXCEPTIONS
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Oakville Jaguars will cancel a class when heavy rain/storm is present.
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Oakville Jaguars will cancel a class when thunder/lightning is present.
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We will reschedule the canceled lessons (max. 2 lessons per season) if any of the above occurs.
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The classes will be conducted when light rain is present
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Heat warnings: please bring extra water, ask the kids to wear a hat and use sunscreen. The classes will be conducted and extra water breaks will be provided.
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VACATION:
· A prorated credit/refund for a planned vacation (advised with advance and with exact dates) will be provided when:
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*Four weeks of missed programs qualifies for two weeks of prorated credit/refund.
*Three weeks of missed programs qualifies for one week of prorated credit/refund.
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Two weeks of missed lessons DOES NOT qualify for a credit/refund.
